It’s not conflict per se that is the problem it’s how we manage it. Often, what we think will go away with time, or will sort itself out, will spread like a contagion and start to infect the workplace costing us: skilled staff, low morale, increased leave, compensation claims, time invested by multiple levels of staff, associated attrition costs, and legal costs. In addition, our reputation and ability to produce quality services and / or products is impaired.
Interlock has a number of services to assist your business manage conflict in the workplace and can offer.
Dispute Resolution Advisor
Some matters may be complex, sensitive or high risk. Management may want some advice about the best way to manage the grievance. We offer to work with you to define the issues, identify options and risks, conflict coach, and navigate a pathway to resolution. Workplaces have an obligation to comply with their internal policies and procedures and external regulations (for example Workplace Health & Safety and Anti-Discrimination legislation) to ensure a safe working environment for employees. In addition, workplaces must comply with Awards and Agreements that outline how workplace grievances should be handled. Our consultations are private and confidential.
Conflict Management Training
Managing Workplace Conflict is a 3 hour workshop designed for senior management. The workshop can be tailored to all staff, after it has been delivered to senior
management. It involves educating management about their grievance policies and processes and reviews their
external obligations. At the end of this session participants will have the knowledge to manage complaints effectively and de-escalate potentially litigious and expensive disputes.
Ron McCallum, from the University of Sydney states that: ‘to be effective, mediators must be independent of the organisation requesting their advice, and have accreditation with an administrative body (such as the Australian Institute of Arbitrators & Mediators)"
Unresolved conflict represents the largest reducible cost in many businesses, yet it remains largely unrecognised (Dana, Daniel (1999).
For more information, or to book this service, please contact us.
