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Interlock will guide you step-by-step through the process and choices of introducing an Employee Assistance Program in your workplace. Interlock EAP Information Paper EAP Profile
For advice on setting up a program or for a free confidential quote please contact us: Head office Ground Floor
Sureplan House
133 Leichhardt Street
SPRING HILL QLD 4004
AUSTRALIA Phone: +61 7 3831 5355
Fax: +61 7 3831 2380
Email: interlock@interlock.org
Once all your questions have been answered and you are ready to go ahead, we will work with you through the steps below.
THE SIX STEPS TO A SUCCESSFUL EAP WITH INTERLOCK 1. Organisational commitment
Before going ahead with an EAP, it is important to ensure management is committed to supporting and participating in the program. You will also need to identify other stakeholders whose support is important, e.g. trade union representatives and relevant team leaders. Ideally, you should designate a program coordinator with authority to oversee the program’s success. 2. Pre-Program Analysis A full understanding of your organisation’s operations, policies, procedures and culture is vital to the design of an appropriate program. We consult with your management and nominated employees to build a comprehensive picture of your organisation’s workplace. 3. Program design
Interlock develops proposals for your program, taking into account all the information from the Pre-Program Analysis. The program design includes guidelines for launch, promotion, training and service delivery. 4. Training
Interlock works with your organisation to train everyone in the benefits and operation of the EAP. This includes management training, employee briefings and union training. - Employee awareness briefings - A briefing for employees at the commencement of an EAP program of approximately 30 minutes duration is offered. During this information session, the full range of services avaliable to employees and their families are outlined. Also, as part of this, a question and answer segment is offered to aid understanding. An internet EAP induction presentation is avaliable for employees or for those based in remote areas.
- Manager awareness sessions - To equip managers with an understanding of the program, what counselling is and how to promote and/or refer staff to the program.
- Brochures, handouts and guides
- Employee induction - Brochures and other handout material can be supplied to HR or other nominated personnel for new employee induction processes as well as free to view online EAP presentation.
- Website and email - Interlock provides a web support centre where employees can, through a member's login area, download free informationalo materials. This includes: manager forms, emergency contact information, procedures for critical incidents, fact sheets, email newsletter subscription for a quarterly mail out containing topical articles of interest, workshop support information and a free to view 5 minute flash presentation explaining EAP and its benefits.
- Posters - Can be provided for display purposes on staff notice boards and other prominent areas to promote avaliable services. There is a range of themed posters avaliable for free download.
5. Service delivery
Interlock provides a range of services as agreed with you, and continues to be involved in monitoring the program and helping you to maximise its benefits. The core services we provide for all EAP programs are: - Voluntary, confidential, free counselling for all employees and their immediate families through fully qualified and registered counsellors
- Access to services for all eligible employees including those with disabilities, those in remote areas and those from non-English speaking background
- Access to Indigenous counsellors
- A range of psychological, financial and legal advice services.
6. Ongoing account management
A quarterly meeting with the Client Relationships Manager to review statistical reports, and to discuss further support of the EAP: This is is relation to marketing matters, program awareness and to convey the latest information as to what other Interlock support programs, such as, upcoming Training Events, that your organisation may wish to make avail of.
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