Support and development for managers

If your organisation has an Employee Assistance Program with Interlock and you are involved in managing people (for example as a team leader, supervisor, project manager), you can take advantage of a range of support services for your own personal development and to help with handling demanding interpersonal work challenges.

Dependent on your organisation’s particular contract with Interlock, these services may be free (to a pre-set limit) or available at reasonable additional fees.  Please speak to your program coordinator or phone (07) 3831 5355 for more information.

Interlock Brochures/Information Papers:

• Interlock Employee Services Brochure
• Interlock Manager Services Brochure
• About Interlock
• About EAP
  

NEW Interlock Posters:

• Stressed
• Unmotivated
• Feeling blue
• Communication
• Struggling

Manager support line

Our manager support line gives you telephone help or face-to-face consultation to discuss workplace challenges.  Senior consultants with organisational experience partner with you to develop innovative strategies to handle issues that threaten productivity, performance or staff well-being.  Phone (AU) 1800 019 038  (NZ) 0800 327 669

Manager referrals

When an employee’s behaviour or an interpersonal difficulty is not easily resolved by a manager, you can refer the case to Interlock.  Interlock then works with you and the staff member(s) to develop effective strategies to manage the issues.  Some of the situations where managers might use this include poor performance or productivity, inappropriate behaviour, absenteeism or lateness, substance misuse or interpersonal conflict.  How to refer an employee?

Conflict Resolution and Mediation

Sometimes it is helpful to have an outside mediator to help resolve more complex conflicts within an organisation.  Interlock offers this facility for a range of situations whether the conflict is within a work group, between different work groups or between management and staff.

Critical incident stress management (CISM) and Trauma 

Critical incidents such as major accidents, death or hold-ups can be traumatic for the staff involved and can have a lasting affect on employees’ mental state impacting on work productivity and their personal life.  CISM provides help with overcoming these emotional stresses.  Read more.

Case management

Interlock offers specialised case management services for workers on return to work programs and for a range of issues such as post traumatic stress, depression, and alcohol or drug dependency.

Peer support programs

These programs can be useful for employees or managers facing challenges that can be shared with co-workers who have similar experiences.  Interlock can help in establishing programs and training co-workers.  (These programs are not a substitute for professional care or counselling.)

Psychological assessments

Interlock can provide a wide range of psychological testing for staff . Testing may be used for career skills and aptitude, team building or for mental health issues.

Workshops

Interlock can deliver workshops and training on a wide range of professional development and WH&S issues.  Click here for a list of current topics.

Drug and alcohol policy development

Interlock’s parent organisation, the Alcohol & Drug Foundation - Queensland (ADFQ) has over 30 years’ experience in programs and services to help control the adverse effects of alcohol and drugs in the workplace and the family.  Interlock can draw on this experience in helping your organisation develop suitable policies and procedures.