Interlock is a not-for-profit organisation offering Employee Assistance Programs, private counselling, support for dealing with addictive behaviours such as gambling, drug and alcohol and related services in Australia and New Zealand. Interlock also provides training services delivered by qualified psychologists and trainers. 

We provide confidential counselling for issues such as:

• Work related issues as stress, conflict, retirement planning
• Depression, anxiety and grief
• Gambling issues
• Addictions
• Family and relationship issues

Interlock is a leader in the field, providing over 30,000 hours of counselling each year through more than 260 professional counsellors and  partnering with a wide range of client organisations across Australia and New Zealand.

Interlock information:

• Employee services brochure
• Manager services brochure
• Interlock EAP information

EAPAA

As a current member of the Employee Assistance Professional Association of Australia (EAPAA) Interlock has been and remains subject to all the requirements of membership.

The professional practice of Interlock is guided by the Ethical Codes of the EAPAA. These ethical guidelines have been incorporated into policies and the Quality Assurance (ISO 9001) program of Interlock. Through a process of continuous improvement the performance of all staff is monitored in terms of adherence to policies and guidelines as set by the Quality Assurance program. In the history of Interlock there have not been any incidents of staff being reported to any regulatory body indicating that the internal processes of staff support, supervision and clinical guidelines are effective.

QUALITY CONTROL

Interlock is a Quality Assured Supplier of Employee Assistance Programs complying with AS/NZS ISO 9001:2008 Quality Standard. Interlock has achieved accreditation through Compliance Australia Certification Services Pty Ltd (CACS) under Certificate No. 1146.  All of Interlock’s services are Certified as quality assured programs which include the Employee Assistance Programs (EAP), Trauma Management, Occupational Health and Safety Programs, Organisational Consultancy and Training, Conflict Resolution and Mediation, Psychological Testing, and Alcohol and Drug Counselling. As part of this Quality Assurance program Interlock continually evaluates and assesses its programs to ensure the ongoing effectiveness and development of service delivery.

This is achieved by a variety of means including:

Clinical Supervision and Case Conferencing

All Interlock Counsellors receive regular clinical supervision. Counsellors are presented with opportunities for case conferencing in order to develop their expertise and to provide a better quality service delivery.

Client Feedback

At the conclusion of a service delivery for a client, the client is invited to complete an anonymous questionnaire on Interlock’s service delivery in his or her own time and to return it prepaid to the Interlock Manager for summation and analysis.

Employee Surveys

Where appropriate, Interlock will undertake surveys with the voluntary participation of client employees on perceptions, opinions, experiences and other factors to gauge the effectiveness of the various components of the program. These surveys assist in the tailoring of the program to better suit the requirements of the client organisation.

Insurance Cover

Interlock maintains appropriate levels of insurance with respect to its operations. The following policies are listed for informational purposes:

• Workers Compensation – Unlimited Cover
• Public Liability – $10 Million Cover
• Professional Indemnity – $10 Million Cover