About

Since 1978 Interlock has been assisting individuals and families to overcome challenging situations by professional counselling and support services built on foundations of privacy and confidentiality.  From experience, we know you’re not the only one facing these challenges.

We also know that with professional assistance, these situations can improve quickly.

Interlock, a subsidiary of the Alcohol and Drug Foundation Queensland (ADFQ) has helped more than 500,000 people throughout Australia and New Zealand by offering a range of services including Employee Assistance Programs, Private Counselling and  support for dealing with addictive behaviours.

Interlock provides counselling, workshops and has a 24-hour service guarantee and a Manager Hotline delivered by qualified psychologists or registered Social Workers.  These include:

  • Work related issues, such as stress, work / life balance
  • Depression, anxiety and grief
  • Gambling issues
  • Addictions
  • Family and relationship issues
  • Financial difficulties
  • Interpersonal conflict

Our service offers flexible options that ensure you receive professional assistance as ssoon as possible. Our 24 hour Guarantee can be activated at your request and this will enable you to receive immediate access to a counsellor on the phone or via a secure online video link – advise our receptionist if you require a 24 hour appointment. Our service is FREE if accessed through your organisation’s EAP program.  In most cases, services are available to immediate family members as well.

For more information please feel free to contact us.

 

Qualifications & Cover

As a current member of the Employee Assistance Professional Association of Australia (EAPAA) Interlock has been and remains subject to all the requirements of membership.

The professional practice of Interlock is guided by the Ethical Codes of the EAPAA. These ethical guidelines have been incorporated into policies and the Quality Assurance (ISO 9001) program of Interlock. Through a process of continuous improvement, the performance of all staff is monitored in terms of adherence to policies and guidelines as set by the Quality Assurance program. In the history of Interlock there have not been any incidents of staff being reported to any regulatory body indicating that the internal processes of staff support, supervision and clinical guidelines are effective.

Quality Control

Interlock is a Quality Assured Supplier of Employee Assistance Programs complying with AS/NZS ISO 9001:2008 Quality Standard. Interlock has achieved accreditation through Compliance Australia Certification Services Pty Ltd (CACS) under Certificate No. 1146.  All of Interlock’s services are Certified as quality programs which include the Employee Assistance Programs (EAP), Trauma Management, Occupational Health and Safety Programs, Organisational Consultancy and Training, Conflict Resolution and Mediation, Psychological Testing, and Alcohol and Drug Counselling. As part of this Quality Assurance program Interlock continually evaluates and assesses its programs to ensure the ongoing effectiveness and development of service delivery.